Shipping

Shipping Rates & Delivery Estimates

Free shipping on orders over USD45. 

$4.90 shipping fee for orders under $45.

Once shipped, orders will arrive within 5-15 business days, depending on your location and shipping method selected.

North America: 5-10 business days

Europe & Australia: 6-10 business days

New Zealand: 8-15 business days

HK& MACAU: 2-4 business days

Brazil: 15-25 business days

Other countries: 5-15 business days

Shipment processing time

For non-customized orders:

All orders are usually processed within 1-3 business days.

For customized orders:

Orders are usually processed within 2-5 business days. Please note, during high volume periods, there may be a slight delay.

Here's how it works:

Design and Artist Review (0-2 Days Since Order): 

Our artists begin by meticulously reviewing your pet's features, ensuring every key detail is captured for your custom pieces.

Making and Quality Assurance (2-5 Days Since Order): 

Your pieces are then crafted and packaged. This phase ensures each piece is perfectly crafted to meet our high-quality standards.

Shipping and Delivery (Beyond 5 Days Since Order): 

Once your pieces passes our quality checks, it takes about one day for courier to pick up your order. Shipping then generally arrive within 6-15 business days, depending on your location and shipping method selected.

Shipping Couriers

We use a range of couriers to ensure your order reaches you efficiently. If you have restrictions on receiving from a particular courier, inform us by emailing support@tailymemo.com with your order number.

If there will be a significant delay in shipment of your order, we will contact you via email.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). All orders are shipped with tracking and you will receive your tracking number by email as soon as it's available.

Tracking your order: https://tailymemo.com/tools/track

Free Shipping Area

Europe: the entire European region (excluding Russian Siberia and the Far East, Iceland, and Greenland)
North America: United States, Canada, Mexico, Central American countries.
Oceania: Australia, New Zealand.
South America: Venezuela, Colombia, Peru, Brazil, Chile, Argentina.
Asia: Excludes Georgia, Azerbaijan, Armenia, Afghanistan, Nepal, Bhutan, Kazakhstan, Turkmenistan, Uzbekistan, Tajikistan, Kyrgyzstan, and Mongolia.

CONTACT US

Got questions? We're here for you.
Email: support@tailymemo.com

Phone: +1(720)862-9072